Shipping policy

Shipping Policy

Free shipping

All TandemPaws orders ship free.

Processing time

Orders are processed within 1–3 business days (Monday to Friday, excluding holidays). You will receive a confirmation email with your tracking number as soon as your order ships.

Delivery time

Once shipped, orders are usually delivered within 4–8 business days, depending on your country and city. Delivery times are estimates and may occasionally be longer during peak seasons or due to customs or carrier delays.

Tracking your order

Use the tracking link in your shipping confirmation email to follow your package. If your tracking has not updated for several days, contact us and we will look into it.

Wrong address

Please double-check your shipping address at checkout. If you notice a mistake, email us as soon as possible and we will try to update it before your order ships.

Lost or damaged packages

If your package arrives damaged or appears to be lost in transit, contact us at brandscorehub@gmail.com and we will help you right away.

Customs and duties

For some international orders, local customs duties or taxes may apply. These charges are set by your country and are the responsibility of the customer.